Frequently Asked Questions

Ken Walkers provide a wide range of fine jewelry pieces like wedding bands, engagement rings, earrings, bracelets, necklaces, and many more. To ensure there’s something for everyone, our collection has contemporary and traditional styles. Beyond that, we do customization, and it’s our specialty to create a personalized piece that will match your style.

Yes, we do. We offer jewelry repair services to help you maintain your jewelry’s beauty and quality. Our technicians are skilled in handling everything—from resizing rings, and replacing missing stones to restoring broken clasps and retipping prongs. We are confident in our service as we use only the best materials and techniques to meet the highest standards in repair and restoration.

Yes, we offer jewelry cleaning services. We recommend professional cleaning at least twice a year depending on the condition of your jewelry. Wear and tear will dictate your jewelry’s condition. Our professional cleaning services include removing dirt and oil, restoring jewelry’s brilliance, and restoring tarnished pieces. Consult with our technicians for detailed professional cleaning of jewelry.

Jewelry appraisals are conducted to determine the accurate value of your jewelry piece for whatever purpose. We have qualified professionals who assess the current market value of your piece, its quality and craftsmanship. The appraisal process is a thorough examination of the piece, with a detailed report for your record.

Yes, we do. Warranties are our testament to the quality of our craftsmanship. Specific details of the warranty will depend on the item purchased yet, as our customer, you are fully informed of the coverage at the time of purchase. The warranties—typically covering manufacturing defects and workmanship—give you peace of mind.

Certainly. We can assist you with your upgrade goals for your existing jewelry whenever you wish. If you like to change a diamond ring in your engagement ring, for example, or customize a family heirloom, we’ll be happy to help. We make sure our team will work with you to enhance your jewelry piece while retaining its sentimental value. If you like to transition to something new and find a piece that suits your current taste, we also do trade-ins.

Here at Ken Walkers Jewelers, we educate our clients on the four Cs—cut, color, carat weight, and clarity) and assist you in choosing an engagement ring that balances quality, beauty, and value. So before you drop by our store, it’s also useful to have an idea of your partner’s preference and style, of course, including your budget. Our staff believe that buying an engagement ring is a special decision, that’s why they are here to guide you.

You have two options. Either drop by our Gig Harbor, WA shop during business hours or contact us through phone or email to arrange a personalized consultation. We recommend you visit our shop if you have repair concerns and bring the piece with you so we can personally evaluate it.

Both ways have their advantages. It entirely depends on your choice. If you are curious about online, this method is convenient and lets you see our collection. However, for a more tangible experience, visiting our store lets you see and feel the items we have on the shelves. Also, our staff can personally guide you through the selection process and answer all your queries right away.

We offer different payment methods—credit or debit card, and cash. We also have financing options for those who want a more manageable purchase. Learn about financing through our online form. Fill it out to set up an appointment if you are interested in our financing services.